Siop y Madryn Cyf is an independent regional food retail business serving the community of the
Llŷn Peninsula. The company’s head office and food processing plant are located in Nefyn, and it
operates several Spar retail outlets in Aberdaron, Llanbedrog, Nefyn, and Abersoch.
As part of Siop y Madryn's Spar refit improvement plan, the implementation of a security camera system and the need for a new phone system were identified. With more than 150 cameras deployed across various off-licensed retail stores to enhance customer and staff safety, the management team specifically required real-time access to video data from the head office at all times. In addition, the operations team needed a comprehensive phone solution to streamline and unify their growing business operations while also enabling remote working. This new system was designed to replace a diverse array of legacy fixed-line phone services, including PSTN and ISDN services. Furthermore, site-wide Wi-Fi systems were installed at all locations to support handheld stock terminals and Wi-Fi-enabled VIP systems. A cell-based VoIP solution was also implemented to ensure reliable and flexible communication across the organisation.
Initially referred to discuss a solution with the camera security team, In2Com undertook a comprehensive exploration of the networking capacity requirements for image data. Following the initial meeting, we developed a new network design that incorporated additional vendor information from the camera manufacturer and preliminary broadband site survey reports for each Spar shop. Once the network demands were determined, we formulated a cost-effective proposal utilising dedicated business broadband services and a centralised group-wide virtual private network (VPN) based at the head office. Upon the initial acceptance of our network proposal in principle, an audit of the existing phone systems at each premises revealed opportunities for significant improvement. By consolidating phone services and replacing legacy hardware with In2Com's cloud voice service, we identified multiple enhancements. Further discussions with the customer provided a detailed understanding of their expectations and requirements for the new phone system. This resulted in the creation of a tailored cloud voice package, which included features such as an Auto-Attendant service, multiple hunt groups, voice messaging services, the retention of existing geographic phone numbers, and the deployment of new VoIP DECT hardware.
Accomplished in two meticulously executed phases, In2Com successfully installed the new broadband services and deployed the VPN in time for the start of the busy holiday season. The ongoing monitoring and maintenance of network performance were prioritised to ensure optimal functionality. The implementation of the In2Com cloud voice package proceeded seamlessly, with a thorough rollout and comprehensive testing completed prior to the cancellation of legacy services. Through carefully managed number ports, we ensured a smooth transition, maintaining service continuity without any disruptions.
